TCS, Zscaler New AI Workspace Tool

The two companies have expanded their existing partnership to launch TCS Workspace Experience Studio engineered with Zscaler Digital Experience, combining zero-trust security, AI-powered analytics, and auto-healing capabilities for enterprise workspaces.

Tata Consultancy Services and Zscaler have launched TCS Workspace Experience Studio engineered with Zscaler Digital Experience, a joint solution that brings together zero-trust security, digital experience monitoring, and AI-powered analytics into a single enterprise workspace platform. The announcement was filed with the National Stock Exchange on March 2 as a release disclosure.

The solution targets the digital workspace market, which TCS projects will exceed $160 billion by 2030, with an addressable opportunity of over $8 billion in the next five years. At its core, the platform uses Zscaler OneAPI to integrate and automate Zscaler services within TCS’s existing Workspace Experience Studio, adding what the companies describe as advanced Digital Experience Monitoring, workplace observability, and enhanced cybersecurity capabilities to what was previously a managed workspace offering.

The most concrete detail in the release is a live deployment. TCS has already rolled out the solution for a leading Scottish multinational engineering company, unnamed in the filing, where it is projected to deliver a 25 to 30 percent boost in user productivity. The deployment includes auto-healing and auto-remediation capabilities that detect and resolve issues across customer systems, applications, and infrastructure without manual intervention, reducing downtime in the process. A User Persona feature uses ZDX data to generate personalised recommendations that reduce friction for individual users.

The partnership expands TCS’s Human-Centric AI portfolio, which the company has been building as part of its stated ambition to become the world’s largest AI-led technology services company. The Zscaler integration moves TCS’s workspace offering from a conventional service-level-agreement model, where the measure is uptime and ticket resolution, toward what the company calls Experience Level Agreements, which measure the quality of the actual user experience rather than infrastructure availability.

“CIOs are prioritizing the AI infusion to transform workspace experiences, fostering greater collaboration and accelerating innovation. Our strategic partnership with Zscaler is indicative of the ongoing customer shift from traditional SLAs to Experience Level Agreements.”
Murali Menon, Global Head, ITIS Offerings & Engineering, Cloud Unit, TCS

What the solution does

Zscaler Digital Experience works by continuously monitoring the performance of applications, networks, and devices from the end-user’s perspective rather than from the infrastructure layer. When it detects degradation — a slow application, a network bottleneck, a device issue — the auto-remediation layer attempts to resolve it before the user is affected. The ZDX Observability parameters provide data-rich insights that allow IT and security teams to manage proactively rather than reactively.

The zero-trust security layer is Zscaler’s core product area. Zero-trust architecture assumes no user or device is inherently trusted, even within a corporate network, and requires continuous verification. Embedding it into the workspace platform means security is applied at the experience layer rather than as a separate perimeter. For enterprises managing distributed workforces across hybrid environments, that integration removes the friction typically associated with VPN-based access models.

Anthony Torsiello, SVP of Global Partner Ecosystems at Zscaler, described the collaboration as focused on delivering tangible business results by building smarter, more resilient digital environments that improve productivity and user experiences. TCS’s Murali Menon framed the XLA shift as a direct response to what CIOs are asking for workspaces that adapt to how people actually work rather than simply staying online.

TCS generated consolidated revenues of over $30 billion in the fiscal year ended March 31, 2025, and operates across 55 countries with 202 service delivery centres. The company has been expanding its AI-focused offerings across multiple verticals and has positioned the Zscaler partnership as part of that broader push. Zscaler is a cloud security company whose core product is its zero-trust exchange platform, used by enterprises to secure application access without relying on traditional network perimeters.

Disclaimer: This article is based entirely on the press release filed by Tata Consultancy Services with the National Stock Exchange of India on March 2, 2026 (Filing reference: TCS/PR/SE/72/2025-26). All quotes are sourced directly from the filing. NervNow has not independently verified projected productivity figures or market size estimates.

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