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Tata 1mg’s Anubhav Mehrotra on AI, Digital Empathy, and Why the Technology Is the Easier Part

NervNow spoke with Anubhav Mehtrotra, VP, CX, Tata 1mg, about how AI should behave in that context, what genuine digital empathy actually looks like in practice, and why the hardest part of the work has very little to do with the technology itself.













