Accenture-Backed Netomi Raises $110M to Redefine AI Customer Service

The round brings Netomi total funding past $160M and pairs with a global deployment alliance between Accenture and the San Francisco-based enterprise AI company.

Netomi, an enterprise agentic customer experience platform, closed a $110 million Series C on April 30, led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, Silver Lake Waterman, NAVER Ventures, Metis Strategy, and Fin Capital, the company announced via Business Wire. 

The round brings total disclosed funding to more than $160 million. It builds on earlier backing from Greg Brockman, Demis Hassabis, and Mustafa Suleyman, per the same release.

Alongside the investment, Accenture entered into a global alliance with Netomi to develop and distribute a deployment framework for enterprise-agentic customer experience, bringing Netomi’s platform to Accenture clients worldwide. Ndidi Oteh, CEO of Accenture Song, said the partnership aims to help brands deliver consistent, scalable service across customer touchpoints. 

Founded in 2015 by Puneet Mehta, Netomi serves Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, the NBA, and Ingram Micro across chat, email, and voice channels. The company uses models from OpenAI, Anthropic, and Google rather than proprietary foundation models, per the company’s announcement. It also powers the AI chat function inside the United Airlines mobile app. 

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OpenAI featured Netomi in a case study describing the platform as a “blueprint for scaling safe, predictable agentic systems across the enterprise,” per Netomi’s press release. 

At DraftKings, Netomi’s platform has handled surges of more than 40,000 concurrent customer requests per second during major sporting events, maintaining sub-3-second response times and 98% intent classification accuracy, according to the company. Paul Liberman, co-founder and president of operations at DraftKings, said in the release that the platform handles high-traffic periods with precision. 

Adobe Ventures participated alongside a product integration; Netomi’s platform is being connected to Adobe’s Brand Concierge agentic ecosystem. Anjul Bhambhri, senior vice president of Experience Cloud Engineering at Adobe, said the two companies aim to deliver adaptive customer journeys that extend from marketing through service resolution. Manpreet Kohli, principal at Adobe Ventures, cited demand for agent-driven capabilities that produce consistent outcomes. 

WndrCo managing partner Jeffrey Katzenberg joined Netomi’s board as part of this round. Metis Strategy, whose advisory relationships span hundreds of Fortune 500 chief information officers, joined as both an investor and a deployment partner; the firm said it has trained its entire team on Netomi’s platform to support enterprise rollouts. 

Netomi said the capital will fund customer deployments and research and development. The company’s stated near-term focus is on embedding agentic intelligence directly inside digital product experiences, observing user behavior, and resolving friction before customers initiate contact, rather than routing them to a separate support layer.

The round arrives as enterprise demand for production-ready agentic AI systems has intensified. Competitors, including Ada and PolyAI, target overlapping segments of the large-scale customer automation market.

Disclaimer: This news is based on publicly available information. NervNow has not independently verified any claims.

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